Privacy Policy

Brightenity Pty Ltd

ABN: 30 690 249 597

This Privacy Policy outlines Brightenity’s commitment to protecting the privacy of your personal information collected through our website or directly from you.

Please take a moment to read this Privacy Policy carefully. If you have any questions, feel free to contact us.

By providing us with your personal information, you confirm that you have had the opportunity to read and understand this Privacy Policy and that you accept its terms.

If you choose not to provide personal information, you may still use our website, but this could limit your access to certain products or services.

Brightenity understands that privacy is important and is committed to safeguarding all personal information about individuals that we handle. This Privacy Policy is intended to provide:

A general overview of our compliance with the relevant legislative and regulatory requirements for privacy, and guidance on handling personal information.
A description of how we manage personal information and protect privacy, including compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in the Act.

1. Privacy Act Compliance

This Privacy Policy outlines Brightenity’s commitment to protecting the privacy of your personal information collected through our website or directly from you.

1.1. Approach to Privacy Act Compliance

Other policies may override this Policy in certain circumstances. For example, when we collect personal information for a specific purpose, we will handle the personal information in accordance with that purpose.

This Policy covers most personal information handled by us but is not exhaustive. For any queries about our handling of personal information, please contact our Operations Manager.

1.2. Exemptions

No general exemptions under the Privacy Act apply to us, or to any of our acts or practices.

2. Personal Information

“Personal information” refers to information or an opinion about an identified or reasonably identifiable individual.

2.1. Collection of Personal Information

We may collect personal information while providing our services to individuals or organisations. We collect personal information directly from individuals unless it is unreasonable or impracticable to do so. We limit the information collected to what is reasonably necessary to fulfil our functions and activities.

The personal information we collect may include but is not limited to:

Name, date of birth, address, email address, and telephone contact details
Developmental history, previous assessments, and medical history (where relevant)
Assessment results and observations from services provided (where relevant)
Information about home life, support networks, and activities of daily living (where relevant)
Photos, audio, and video recordings (only with permission)

If the individual is a team member, we may also collect additional information such as:

Qualifications and certifications
Current employment details
CV or resume information and references
Any voluntarily provided personal information

We may collect personal information when:

Contact is made through our website, telephone, or other means
An individual applies for employment or engagement as a team member
We deal with individuals as suppliers, service providers, or in other business relationships

When collecting personal information, we take reasonable steps to inform affected individuals of the purpose of collection and likely disclosures. We do not usually disclose information overseas.

If you provide personal information about another individual (e.g., a referee), please ensure they are informed that their information will be disclosed to us and the purpose of this disclosure.

Failure to provide requested personal information may affect our ability to provide or manage services.

2.2. Holding / Storage of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our computer networks are protected by security features and procedures. We regularly monitor and improve our security policies and systems. We endeavour to destroy or de-identify personal information when it is no longer needed, in line with professional standards and accreditation requirements.

2.3. Use of Personal Information

We generally use personal information only for the purpose for which it was collected and related purposes reasonably expected, including:

Creating and maintaining individual records
Providing services to individuals
Making referrals to other professionals as needed
Responding to information or service requests
Providing information about our services which may be of interest
Seeking feedback and conducting market research
Other uses as required or permitted by law

Individuals can opt out of marketing communications at any time by contacting us or using the opt-out feature provided in communications. Opting out will not affect the delivery of core services.

3. Access to and Correction of Personal Information

Individuals may request access to or correction of personal information we hold about them. We may refuse access or correction where permitted by law but will provide reasons and information about how to escalate concerns.

Requests for access may require verification of identity and could incur reasonable costs, which we will advise beforehand. We do not charge for lodging requests.

We take reasonable steps to ensure information is accurate, current, complete, and relevant, and we will update records accordingly when necessary.

4. Disclosure of Personal Information

Brightenity respects privacy, confidentiality, dignity, and respect. We disclose personal information only for purposes for which it was collected or as reasonably expected, including (with consent where appropriate) to:

5. Online Privacy

This Policy applies to our online services, including our website and email communications.

5.1. Automatic Server Logs

Our servers automatically collect technical details such as IP address, browser type, operating system, and data accessed for system administration and statistical analysis. This data is not used to identify individuals.

5.2. Cookies

5.3. Email and Messages

5.4. Storage and Transmission

5.5. External Links

6. Data Breach

In the event of a data breach or suspected breach, we will promptly investigate and assess the risk of serious harm. We will comply with notification requirements under the Privacy Act, including informing affected individuals and the Office of the Australian Information Commissioner (OAIC) as necessary.

Employees must report any suspected breaches to the Operations Manager immediately.

7. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time.

Contact Details

For further information or privacy inquiries, please contact us at: