Support at Home – Step-by-Step Process
Apply
Call My Aged Care (1800 200 422) or apply online Check your assessment eligibility | My Aged Care Provide your details & complete a short screening
Assessment
A government assessor visits you at home They review your health, independence, risks & goals You’re given a classification (1–8) or a short-term pathway (e.g., restorative or end-of-life care)
Outcome & Prioritisation
You receive a letter confirming eligibility If approved, you’re placed in the prioritisation system If not approved, you’ll be given reasons & options
Choose a Provider
Use My Aged Care. Find a provider tool Compare services & pricing Give them your referral details
Sign Agreement
Review the Support at Home service agreement Sign with your chosen provider to start services
Add-ons (if needed)
Assistive Technology & Home Modifications (up to funding limits, e.g. $15,000+) End-of-Life Pathway (short-term higher funding to remain at home)
Review & Reassessment
If your needs change, request reassessment Budgets & services can be adjusted
Transition from Home Care Package (HCP)
f you already have an HCP, you’ll automatically move across on 1 Nov 2025 Funding level & unspent funds carry over Your provider will update your agreement
If you’re still feeling unsure or overwhelmed by the process — you’re not alone. We are here to help.
Whether you need support understanding the steps, organising your assessment, or even switching providers, our friendly team is ready to guide you through each stage with care and clarity.
Contact Brightenity today —To make your aged care journey easier.