Levels 7 & 8 – High Support Needs to Comprehensive/High Care Needs
Comprehensive, compassionate care for older people with significant or high intensity needs who wish to remain at home
Intensive Support at Home is for older Australians with high or complex care needs who wish to remain in their own homes instead of entering residential aged care. This includes those who need round-the-clock support, advanced clinical care, or end-of-life comfort care.
Our dedicated team at Brightenity provides 24-hour or close-to-full-time assistance, clinical nursing, behaviour and dementia care, and emotional support for you and your family. Every moment is delivered with warmth and respect, helping you live comfortably and meaningfully in the place you know best.
This care honours your story, your independence, and your dignity
What is included in level 7 and 8 Support at Home?
Designed for older people with complex medical needs, this package provides a broad range of essential in-home and clinical services, fully or partly funded by the Australian Government to support safety, comfort, and dignity at home.
Personal care
Gentle, respectful assistance with personal hygiene, grooming, dressing, mobility, and daily routines.
Cleaning and Home Maintenace
Reliable cleaning, home maintenance, and gardening services to keep your living environment clean, safe and comfortable.
Community & Social Support
We are here to help you stay active, engaged, and emotionally fulfilled, so every day feels brighter and more connected to the world around you.
Community & Social Support
We are here to help you stay active, engaged, and emotionally fulfilled, so every day feels brighter and more connected to the world around you.
Health & Nursing Support
Skilled nurses provide specialised support to manage your continuous health requirements or complex medical conditions.
Health & Nursing Support
Skilled nurses provide specialised support to manage your continuous health requirements or complex medical conditions.
Transportation Support
Safe, reliable transport to medical appointments, shopping, and community events so you never miss the moments that matter.
Meal Preparation
We provide personalised meal preparation assistance, carefully tailored to accommodate your individual dietary preferences and nutritional requirements.
Specialised and Complex Care – Available 24/7
Specialised care for dementia, palliative support, rehabilitation, and complex chronic conditions, available whenever you need
Respite, Flexible, and Around-the-Clock Care
Life doesn’t follow a schedule and neither do we. Our care services are available when you need them, whether that’s day, night, weekends, or public holidays.
Private Support
Designed for older people who may not yet have government funding or prefer to arrange care directly. We offer flexible, personalised support at home so you can receive the help you need, in the comfort of your own home.
Private Support
Designed for older people who may not yet have government funding or prefer to arrange care directly. We offer flexible, personalised support at home so you can receive the help you need, in the comfort of your own home.
Want More Details?
Looking for more information about what’s included in your care package?
To help you understand the new aged care model, we’ve provided direct links to the Australian Government’s official Support at Home resources. These documents outline the available services, classifications, and funding levels under the new program.
Click below to download the latest guides from the Department of Health and Aged Care.
Want More Details?
Download our Pricing Guide to view the current rates for our support at home care services.
How to Get Started With Brightenity
Getting quality in-home aged care shouldn’t be complicated. That’s why Brightenity makes the process simple, supportive, and stress free whether you’re applying for yourself or on behalf of a loved one.
- Schedule Your Free Consultation
- We walk you through available support and what you can access.
- Build Your Personal Care Plan
- Start Your Services
Ready to Talk? We’re Here for You
We’re grateful you’re considering Brightenity as your trusted home care provider. Contact us today to discuss your care needs or request more information
Lets Talk!
Navigating aged care can be confusing but you’re not alone.
The Brightenity Support Team is here to help every step of the way.
or send us a message using this enquiry form.
Frequently asked questions
Quick answers to common questions about Brightenity and our approach to in-home care.
What is the new Support at Home Program?
Support at Home is the new government-funded aged care system that started on 1 November 2025, replacing the Home Care Packages and Short-Term Restorative Care programs. It simplifies access to care and provides flexible funding based on individual needs.
Am I eligible for Support at Home program?
Generally, Australians aged 65 and over (or 50 and over for Aboriginal and Torres Strait Islander people) may be eligible for government-subsidised home care. Eligibility is determined through an assessment arranged by My Aged Care. Click here Am I eligible for an assessment? | My Aged Care
Can I receive services if I don’t have government funding?
Yes. We offer private support at home for those who don’t yet have government funding or prefer to arrange services directly. This allows you to start care immediately while waiting for funding approval.
Can I choose my support workers?
Absolutely. We value your choice and comfort. We’ll match you with support workers who best fit your preferences, routine, and care needs. You can also request changes at any time if you’d prefer a different team member
What does aged care nursing involve at home?
Our qualified nurses provide professional care in the comfort of your home, helping you feel safe, supported, and at ease. They assist with wound management, medication administration, continence care, and health monitoring such as blood pressure and oxygen levels. Our nursing team also conducts health assessments and reviews, offering expert support for recovery after illness, surgery, or injury, helping you regain confidence and independence at home.
How can I contact Brightenity?
You can reach us by phone, email, or through our online enquiry form. Our team will respond promptly to help you with your care options or to arrange a consultation